Swiss Life - ASSURING BETTER CUSTOMER SERVICE

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Outsourcing document storage and scanning to Iron Mountain improves business processes for Swiss Life

CHALLENGE:

Eliminate the cost and complexity of storing and accessing 80,000 files-worth of insurance paperwork

SOLUTION:

Outsourcing of document storage to safe and secure Iron Mountain archive centres, together with scanning and file transfer services

VALUE:

Strong positive effects on customer service, compliance, and cash flow, with full payback in three years


“We have been able to reduce our delivery and access costs to practically zero.”

Thomas Hübner
Head of Applications Management Swiss Life

Client

Swiss Life is one of Europe’s leading providers of life insurance and pensions to both private and business customers. In Germany the company manages well over one million life insurance policies, while some 100,000 companies have Swiss Life corporate pension solutions. Insurance companies in general have huge holdings of paper-based records, with retention periods of as much as ten years. A large number still manage the archiving process themselves. To find individual documents they require expensive management systems, while the space used for storage could be used more profitably.